Frequently Asked Questions

WHO PICKS MY PRODUCE?

Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Please note that changing your delivery date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount. Note that some promotions require minimum purchases.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

Your order is picked and delivered straight to you, door-to-door, typically from the our aisles to your home in less than an hour. Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, Discover cards. Cash, personal checks, and other charge accounts are currently not accepted.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Care for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

Not at this time, but our website is designed to work well on mobile-sized screens.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

We strive to provide the highest quality foods for our customers. However, if you have a quality concern about the food you've purchased, please contact us at (515) 758-2749 and we will take the proper corrective action to resolve the situation.

WHAT ITEMS CANNOT BE RETURNED?

Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted delivery.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.

CAN YOU SHIP MY ORDER TO ME?

We offer local in-store pickup within our community. Unfortunately, we are unable to otherwise ship products.

CAN I PICK UP THE SAME DAY?

Yes, we have same-day pickup with as little as two-hour notice. However, slots are filled on a first-come-first-served basis, so at peak periods two-hour and/or same-day pickup may not be available.

HOW MUCH IS THE CONVENIENCE FEE?

We charge a flat 3 dollar convenience fee rate.

CAN I PLACE AN ORDER FOR SOMEONE ELSE?

Certainly. Just give them the order number and leave a message in the order notes, and we will get it squared away.

WHAT SHOULD I DO IF PART OF MY ORDER IS INCORRECT?

If you receive an incorrect order, please notify the employee upon pickup and you will receive an appropriate refund. If you have left the store, please contact our Customer Care team. To receive a refund for an issue with an order, you must contact us within 48 hours of your pickup time.

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